TARIFF GUIDELINES SkiWelt Wilder Kaiser - Brixental
TARIFF GUIDELINES Winter
1.1. Bergbahn Brixen AG, Bergbahnen Ellmau-Going GesmbH & Co Hartkaiserbahn KG, Astbergbahn KG, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten - Itter - Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH, all of the above companies, form the SkiWelt Wilder Kaiser - Brixental. Hereinafter referred to as SkiWelt.
2. Prices, payment, ticket, usage
2.1. Young person and child ski passes are only issued on presentation of valid photo ID.
2.2. Mixed prices - where there are season overlaps, the ticket office system will automatically calculate a mixed price
2.3. For all SkiWelt tariffs (except points cards and already discounted ski passes) the young person tariff will apply where there is a 70% disability (ID required). There is no discount for the disabled on any of the Kitzbüheler Alpen tariffs or the SuperSkiCard. Where there are season overlaps, mixed prices are automatically calculated by the ticket office system.
2.4. Tariffs that have already been discounted cannot be combined with other promotions, e.g. SuperSkiWeeks. No further discounts are available.
2.5. The following are excluded from discounts: SuperSkiWeeks, group cards, school groups, Learn to Ski, SuperSkiCard and KeyCards, as well as all family cards such as the FamilySkiWeeks in the pre- and low season and any other special offers.
2.6. Group tariffs apply from 20 persons, i.e. 1 free place for a group of 20.
2.7. In addition to cash payments, ATM cards (MAESTRO) and credit cards (VISA + MASTERCARD) are accepted at the ticket offices.
2.8. All ski passes are issued on a contactless data carrier (KeyCard). All tariffs require a €2.00 deposit for a reusable KeyCard. The deposit will be refunded at the ticket office or automated return machines on surrender of an undamaged card.
Exception: The KeyCard for the SnowCardTirol cannot be returned.
2.9. Every ski pass holder is obliged to retain the ski pass in such a way that third parties cannot misuse the ski pass.
2.10. Tickets for walkers are only valid for use on lifts, provided that the walker is not carrying winter sports equipment suitable for downhill skiing and only on approved sites. Walkers are not allowed to access ski slopes, except when walking on explicitly marked winter hiking trails.
2.11. Tobogganing is only permitted on designated toboggan runs and is generally prohibited on ski slopes.
2.12. When the facilities have closed, immediately after the last ascent as well as after the last inspection run, the ski slopes and ski routes are closed for safety reasons (i.e. dangers associated with maintenance work, use of snow groomers, winches, snow guns, exposure to cables and hoses, work on safety devices and control systems, avalanche blasting, etc.). During these closure times, there is no hazard protection.
2.13. Any instructions issued by employees of the SkiWelt Wilder Kaiser - Brixental, as well as by mountain rescue or piste watch teams, are given for purposes of avoiding hazardous situations and must be followed without exception.
2.14. Ski passes are only valid on consecutive days. (except option ski passes)
3. Misuse, loss and exchange upon conclusion of contract
3.1. The Carriage Contract shall apply only under the terms and conditions of these tariff guidelines. No alternative terms and conditions will be accepted.
3.2. The individual services to which purchasers of the tickets are entitled to use, are provided by legally independent companies. The company that sells the ticket only acts on behalf of other companies as their agent (for the sale of tickets). Only the company in whose (ski) area an accident occurs is obliged to provide the individual services and to deal with the consequences of any accidents; contractual claims can therefore only be asserted against the company in whose (ski) area such an accident occurs.
3.3. Ski passes must be shown to the control officers on request.
3.4. The owner of the ski pass is photographed for control purposes when passing through the turnstile. These images will not be passed on to third parties and will be deleted upon expiry of the card.
3.5. The relevant Carriage Contract Terms and Conditions are displayed and any statutory provisions and FIS rules must be observed.
3.6. Cordons and the instructions issued by the lift personnel, who are responsible for the safety and smooth running of the operation, must be observed.
3.7. In the event of failure to comply with the Contract Carriage Terms and Conditions, disregard for any closures of ski slopes (due to the risk of avalanches and other safety reasons), disregard for the prohibition on skiing in wooded areas, disregard for FIS rules or for the instructions given by the lift personnel, the customer will be barred from carriage, if this poses a risk to the safety of the operation, other guests, employees, etc.
3.8. Any improper use shall result in the immediate withdrawal of the ski pass and the levying of a penalty tariff (at least twice the day ticket rate - normal high season tariff). We reserve the right to file a criminal complaint.
3.9. The transfer of the ski pass to others is not permitted.
A postponement to the period of use before the start of use is only possible in consultation with SkiWelt and a handling fee of €15.00 is payable. It is not possible to change tickets booked through sales partners.
3.10. An extension of the period of validity is only possible before the start of use and period of validity.
3.11. Lost day tickets, multi-day tickets and season tickets can be replaced on payment of a handling fee of €15.00 (plus ticket deposit), if the purchase can be proven; the original proof of purchase must be presented.
3.12. A ticket malfunction must be reported immediately to the nearest ticket office. Later claims regarding function and billing cannot be considered.
3.13. If the user forgets or is not carrying their ticket and/or season ticket, a corresponding day pass for SkiWelt Wilder Kaiser - Brixental must be purchased, in which case the charge for this will not be refunded. In justified cases (corrections, special transactions, etc.), a handling fee of €15.00 will be charged.
4.1. With the exception of sports accidents (see 4.3 below), there is no entitlement to an extension of the validity of the ski pass or to a refund in the event of external factors that are beyond the control of the operator and that cannot be avoided by the operator despite all efforts; this applies to, for example, "force majeure” events, bad weather, risk of avalanche, officially ordered barriers or closures, epidemics, pandemics, unforeseen departures, operational interruptions, closure of (individual or all) ski slopes, premature termination of operations, etc. This is regardless of the duration of such effects.
4.2. Special regulations for reimbursement on account of Covid-19
The current Covid-19 rules and measures can always be viewed at www.skiwelt.at/safety.
A partial refund of season or network tickets is only permitted if less than 70 operating days were possible in the SkiWelt Wilder Kaiser - Brixental. The weather on operating days is not taken into account when refunding.
In the event of a recurring premature operational closure, €44.00 per day of usage will be deducted from the SkiWelt season ticket purchase price until there is no residual value.
4.3. Any pre-announced season start and end dates are not “fixed dates” and depend, on such factors as the weather. Consequently, there is no entitlement to an extension of the ski pass or to a refund even if the season begins later or ends prematurely.
4.4. Refunds are only possible after sports accidents (but not in the event of illness) for ski passes with a validity period of 3 days or more upon presentation of a medical certificate from a local doctor in one of the SkiWelt locations, the surrounding area or from a hospital; this certificate must be submitted within 2 days of the injury. Later claims cannot be considered. Each started day will be charged at the pro-rata ticket price (except day tickets).
4.5. Only the accident victim's ski pass will be reimbursed; there can be no reimbursement for accompanying persons. A handling fee of €15.00 will be charged for any reimbursement.
4.6. Transport by bus and/or other form of road transport to or from the lifts, ski slopes, ski routes and sports facilities are not part of the Carriage Contract. They are therefore not included in the charge for the ski pass and are subject to the terms and conditions of the respective carrier.
5.1. In the event of a sports accident, a detailed accident report must be made to the emergency services (mountain rescue or Tyrol control centre) via mobile phone, at the nearest lift station or at the designated reporting point.
5.2. The telephone numbers for piste rescue can be found on the SkiWelt piste maps and at www.skiwelt.at/helpline as well as from the lift personnel.
5.3. The use of the piste rescue service is chargeable; for the retrieval and for any transport thereafter a rescue fee has to be paid to the service provider. This charge is not included in the price of the ski pass.
6.1. You can find information on data protection at www.skiwelt.at/data-protection.
7.1. We provide a range of information and various applications on our website on demand and as a download.
7.2. We are entitled at any time to cease operating our website in whole or in part. We also do not guarantee the uninterrupted availability of our website.
7.3. Some pages on our website may be password-protected. In the interests of business security, access to these pages is therefore in certain cases only possible if you register in advance. However, there is no legal entitlement to registration.
8. Third party websites (hyperlinks)
8.1. Our websites may contain hyperlinks to third party websites.
8.2. We are not responsible for the content of these websites, as this is not content we have provided.
TARIFF GUIDELINES Summer
- Any misuse or attempt to misuse the Mountain Experience-Cards will result in being confiscated without compensation - furthermore we will press charges. Tickets may not be transferred to another person, nor may the period of validity be extended or changed. LostMountain Experience-Cards will not be replaced. Bad weather, unforseen departure, business interruption, early lift closure ect. are no reasons for refunds or extensions. Reimbursements are only possible in the case of sports injuries (but not illness) for Mountain Experience-Cards valid for a minimum of 3 days, except season tickets. A medical certificate must be presented within 2 days. Refunds are purely goodwill services and later claims can not be taken into account. Customers with a min. 70% disability (ID requiered) pay youth tariffs for the Mountain Experience-Cards - no discount for the Kitzbühel Alps Summer Card.
- Youth and child Mountain Experience-Cards are issued only on presentation of a valid photo ID card!
- Methods of payment: In cash; with EC card; we accept Visa or Mastercard
Any misuse or attempt to misuse the Mountain Experience-Cards will result in being confiscated without compensation - furthermore we will press charges. Tickets may not be transferred to another person, nor may the period of validity be extended or changed. LostMountain Experience-Cards will not be replaced. Bad weather, unforseen departure, business interruption, early lift closure ect. are no reasons for refunds or extensions. Reimbursements are only possible in the case of sports injuries (but not illness) for Mountain Experience-Cards valid for a minimum of 3 days, except season tickets. A medical certificate must be presented within 2 days. Refunds are purely goodwill services and later claims can not be taken into account. Customers with a min. 70% disability (ID requiered) pay youth tariffs for the Mountain Experience-Cards - no discount for the Kitzbühel Alps Summer Card.
By purchasing a ski pass, the customer automatically accepts all the SkiWelt regulations mentioned above.
Terms and conditions for the sale of vouchers
1. Conditions of purchase and supply
1.1 This contract is made with SkiWelt Wilder Kaiser – Brixental Marketing GmbH.
1.2 Only persons from the age of 18 are entitled to order vouchers.
1.3 Until payment in full has been received, the vouchers remain the property of the SkiWelt Wilder Kaiser – Brixental Marketing and are only valid once full payment has been received. The seller also reserves the right to block the validity of the vouchers during the automated process.
1.4 Voucher packages include 10% VAT. Because of the non-assignability of the service supplied, value vouchers do not include VAT. T
1.5 he purchased or ordered vouchers are to be used on the range of services offered by the seller and cannot be redeemed in the form of a cash pay-out.
1.6 Vouchers can only be redeemed at the locations indicated on the vouchers.
1.7 There is a choice of value vouchers and voucher packages. Voucher packages are vouchers for pre-selected events. The content and scope of the services provided are based on the services listed on the voucher packages. Additional services and extraordinary services are stated separately on the voucher, insofar as the purchaser has such an entitlement.
1.8 In the case of a value voucher, should usage be lower than the value stated on the voucher, the residual value on the voucher is preserved.
1.9 If the voucher package is underused, there is no entitlement to a refund of the difference, as the voucher forms part of a package offer.
1.10 We assume no liability for delayed delivery.
2.1. All vouchers are valid for 1 year and are redeemable during this period. If, during this period, there are seasonal price adjustments, the difference on the valid package price is to be paid, insofar as the scope of the service offered changes in kind and quality
3. Procedure and ordering costs
There is the option of a voucher dispatch:
3.1. To keep your order costs as low as possible, you have the option of paying for the vouchers via an instant bank transfer or by credit card (Visa, MasterCard). The vouchers can then be printed out immediately and can be sent by e-mail to your mailbox. (Shipping method: "Download and instant delivery by e-mail"). There are no booking fees.
4. Security guarantee & data protection
4.1. Your privacy & security are our top priority. That is why data such as credit card numbers, bank sort codes, account numbers, names and addresses are transferred via an SSL-protected line. Using this method, no unauthorised persons may read your input data during transmission over the internet. To ensure security in the voucher store, we use a number of additional security measures that comply with the current security standards in cashless payment transactions.
4.2. Your data will be automatically processed by us. In this respect you will only receive promotional material from the retailer, unless you expressly inform the retailer immediately or otherwise within 14 days that you do not require any such promotional material. No personal or person-related data will be passed to third parties.
5.1. The voucher may be cancelled, if we receive notification within 14 days after receipt and the voucher is returned via registered post to Wilder Kaiser – Brixental Marketing GmbH. All that is required is a statement of cancellation.
Information in accordance with § 12 DSG 2018 (Austrian Data Protection Law) with regard to "Photo Compare".
Information based on GDPR Art.12, 2018 on "Photocompare" & Video Surveillance
Video recording and photography are both covered based on GDPR Art. 12, 2018. Accordingly, recording an image is permissible, inter alia, if the data subject has consented to the image capture or if in individual cases a predominant interest of the processor exists and proportionality is respected. A legitimate interest may be: the protection of persons or property (video surveillance of real estate) or places (video surveillance in the public domain) which is not aimed at the identification of uninvolved persons.
For information purposes for our visitors as well as for promotional purposes for the ski area, photography and filmmaking are carried out at SkiWelt throughout the season.