General Terms and TARIFF GUIDELINES
General Terms Winter
- 1.1. Bergbahn Brixen AG, Bergbahnen Wilder Kaiser GmbH, Bergbahnen Ellmau-Going GmbH & Co Astbergbahn KG, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten – Itter – Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH (hereinafter referred to as the “ski lift companies”) sell ski passes for use on their facilities. They shall be referred to here as "SkiWelt Wilder Kaiser – Brixental" or “SkiWelt”.
- 1.2. These ski passes can also be used on facilities belonging to the other ski lift companies. However, the selling company acts only as a representative for the other ski lift companies. The services that can be used with the ski passes are provided by legally-independent ski lift companies. The ski lift company in whose (ski) area any accident occurs is always responsible for providing separate services and for the consequences of any accidents; contractual claims (e.g. on the grounds of piste safety or transportation) shall therefore be processed by the ski company in whose (ski) area any incident occurs.
- 1.3. The purpose of these General Terms and Conditions (hereinafter: T&Cs) is to regulate the contractual relationship between the customer and the relevant ski lift company.
- 1.4. The content of the current version of the T&Cs (which, for example, can be found on the Internet, is displayed in the checkout areas or can upon request be given to the customer in printed form) is agreed upon the purchase of the ski pass as part of the contractual relationship between the relevant selling ski lift company and the customer.
2. Scope of a "SkiWelt Winter Card”.
- 2.1. As far as is possible, the SkiWelt will endeavour to keep the facilities/pistes in operation from 08.12.2023 at the earliest and until 01.04.2024 at the latest. With the purchase of a "SkiWelt Winter Card", the customer acquires the right to use the cable car facilities for at least 14 days within this period.
- 2.2. With the use of this "SkiWelt Winter Card" for at least 14 days within this period – assuming operations are possible – the ski lift companies have completely fulfilled their contractual obligations. However, the customer is entitled to use the "SkiWelt Winter Card" beyond that period without paying a separate fee, i.e. for more than 14 days (if operations on the facilities/pistes are possible).
- 2.3. As is generally known and as has been and is customary every year since the beginning of commercial winter sports throughout the entire Alpine region, not all facilities/pistes for all ski lifts in the SkiWelt can stay open at all times. It is generally accepted that such minor restrictions can occur repeatedly every year, although the majority of services are nevertheless available. Should any restrictions occur, the customer can only claim a proportionate refund of the costs of a "SkiWelt Winter Card" under the following conditions:
- • In the period from 08.12.2023 at the earliest and 01.04.2024 at the latest, it was generally only possible to use the "SkiWelt Winter Card" on a total of fewer than 70 days
- • and the customer has used the "SkiWelt Winter Card" for less than 14 days during this period.
- Should the above conditions occur, a pro rata reimbursement of the costs of the "SkiWelt Winter Card" will be made by the selling ski lift company. In this case, the customer will be reimbursed 1/14 (one fourteenth) of the cost of each unused day (this is limited to the sum paid by the customer).
3. Termination of contract and operating times
- 3.1. A prerequisite for using the services of the SkiWelt is the purchase of a valid ski pass. This entitles the holder to use the ski areas that are open (cable car facilities, pistes, ski routes, etc.) during the day or during evening operations (night skiing, evening tobogganing, special runs, etc., for which a separate ticket must be purchased). When purchased, the customer agrees to the application of these T&Cs. These are agreed as part of the contractual relationship between the ski lift company and the customer.
- 3.2. The contract of carriage is only applicable for the use of the areas that are open (cable car facilities, pistes, ski routes, etc.) during the stated operating times (during the day or for evening operations). Contractual claims against the ski lift company therefore only apply for the duration of the stated operating times (for the ski area visited by the customer) and only for the opened areas. It must be emphasised that maintenance work (e.g. use of snow groomers, cable winches, etc.) is carried out at the end of operating hours, that there may be obstacles (e.g. cables, ropes, hoses, etc.) in the area of the slopes or ski routes, that this can result in considerable dangers and that there is no protection against such dangers outside of operating hours.
- 3.3. The prices stated at the time of purchase apply to the purchase of the ski pass.
4. Use, misuse, loss, transfer
- 4.1. Upon request, ski passes must be shown to SkiWelt employees, so that they can check whether services are being used correctly. If this request is refused, the ski pass maybe blocked and carriage denied.
- 4.2. Any barriers installed and instructions from SkiWelt employees serve to ensure the safety and proper working of operations (e.g. danger of avalanches, protection of wooded areas, etc.) and also of other customers and must therefore be observed at all times.
- 4.3. Any improper use of a ski pass (e.g. using the service without a valid ticket, disregarding the instructions necessary for safe operations, reckless or dangerous behaviour despite warning, use of a discounted ski pass without complying with the conditions, etc.) will result in its withdrawal, and any remaining days within the validity period of the ski pass will not be (pro rata) refunded, replaced or credited. In addition, a penalty of €500 will be charged for any such misuse.
- 4.4. Replacement passes may be issued for lost ski passes, provided the customer can provide proof of purchase. A handling fee of €15.00 (plus card deposit) will be charged for any replacement pass.
- 4.5. Replacement passes will not be issued for forgotten ski passes.
- 4.6. Ski passes may not be transferred to third parties (for use by them) or resold, etc. without the prior written consent of the ski lift company.
5. Discount and deposit fee
- 5.1. Discounted ski passes are only sold upon presentation of the required proof of identity (e.g. valid photo ID).
- 5.2. The ski passes are issued on a contactless, undamaged and fully-functioning data carrier (KeyCard), for which the customer must pay a deposit of €2.00. This deposit fee will be refunded when the fully-functioning data carrier is returned. This does not apply to data carriers issued by Tirol Snow Card, as these cards cannot be returned and are not refundable.
- 6.1. A (pro rata) reimbursement of the costs of a "SkiWelt Winter Card" can only be made under the conditions set out in 2.3. above.
- 6.2. If the customer does not want to use his or her ski pass on particular days of its validity or cannot use it due to personal circumstances, these days will not be (pro rata) reimbursed, replaced or credited.
- 6.3. If the customer is prevented from (further) using his or her ski pass due to an accident or illness, there is no entitlement to a (pro rata) refund. However, in the case of multi-day tickets that are valid for more than three days, SkiWelt may, as a gesture of goodwill, grant a proportionate refund in the event of a winter sports accident, upon presentation of confirmation from a resident doctor (stating that the customer can no longer participate in winter sports for the remaining period of validity) and upon return of the ticket before the end of the period of validity. There is, however, no legal entitlement to this gesture.
- 6.4. A handling fee of €15.00 will be charged for the processing of any such pro rata reimbursement after an accident or in the event of illness.
- 6.5. This refund made, as a gesture of goodwill, does not apply to single tickets.
7. 7. Health-related protective measures
- 7.1. Compliance with any officially prescribed health-related protective measures for visitors to a ski area (e.g. to contain a pandemic) is the sole responsibility of the customer. If the customer is unable or unwilling to comply with the officially prescribed health-related protective measures to be observed (e.g. proof of vaccination or a test, wearing a mask, distancing rules , etc.), no carriage can take place. In such cases, the customer is not entitled to a (pro rata) reimbursement of the costs paid for a ski pass.
8. Drone flight restrictions
- Flying over crowds of people and buildings is generally prohibited in Austria, so flying over ski slopes and in ski resorts is not legally permitted per se. In addition, neither photos nor film recordings may be made and saved.
By purchasing a ski pass, the customer automatically accepts all of the above general terms and conditions of SkiWelt Wilder Kaiser Brixental Bergbahnen.
Tariff Guidelines Winter
Prices, payment, ticket, use
- Ski passes for children and young people are only issued upon presentation of valid photo identification.
- Mixed prices – where there are season overlaps, the ticket office system will automatically calculate a mixed price.
- For all SkiWelt tariffs (except points cards and already discounted ski passes) the young person tariff will apply where there is a 70% disability (ID required). There is no discount for the disabled on any of the Kitzbühel Alps tariffs or the SuperSkiCard. Where there are season overlaps, the ticket office system automatically calculates a mixed price.
- Tariffs that have already been discounted cannot be combined with other promotions, e.g. SuperSkiWeeks; no further discounts will be available.
- The following are excluded from discounts: SuperSkiWeeks, group cards, school groups, Learn to Ski, SuperSkiCard and KeyCards, as well as all family cards such as the “FamilySkiWeeks” in the pre- and low season and any other special offers.
- Group rates apply for 20 persons and up, with one ticket free per 20 paying customers.
- In addition to cash payments, cash cards (MAESTRO) and credit cards (VISA + MASTERCARD) are accepted at the cash desks.
- All ski passes are issued on a contactless data carrier (KeyCard). A €2.00 deposit is added to all tariffs for the reusable KeyCard: this deposit will be refunded if the card is returned undamaged to the cash desks or the machines available for this purpose!
- Exception: the KeyCard for the SnowCardTirol cannot be returned!
- All ski pass holders are obliged to keep their passes safe to prevent third parties making improper use of them.
- Tickets for walkers are only valid for use on lifts if the walker is not carrying winter sports equipment suitable for downhill skiing, and only on permitted lifts. Walkers are not allowed to access ski slopes except on specifically marked winter hiking trails.
- Tobogganing is only permitted on designated toboggan runs and is generally prohibited on ski slopes.
- Once the facilities have closed, immediately after the last ascent as well as after the last inspection run, the ski slopes and ski routes are closed for safety reasons (e.g. dangers associated with maintenance work, use of snow groomers, winches, snow guns, exposure to cables and hoses, work on safety devices and control systems, avalanche blasting, etc.). No hazard protection is available during these closure times.
- All instructions issued by employees of the SkiWelt Wilder Kaiser - Brixental, as well as by mountain rescue or piste watch teams, are given for the purposes of avoiding hazardous situations and must be followed without exception.
- Ski passes are only valid on consecutive days (except for option ski passes).
- Any material transport or luggage transport for overnight guests may incur an additional fee or service fee, which is determined individually by each SkiWelt company according to the effort involved. Details according to tariff price lists.
General Terms and Conditions for access to pistes operated by Berg- und Skilift Hochsöll GmbH & Co.KG
The company known as Berg- und Skilift Hochsöll GmbH & Co.KG, located at Stampfanger 21, 6306 Söll (FN 34300t), operates the ski area known as Söll / Hochsöll (https://www.skiwelt.at/soell).
In order to govern the contractual relationship between Berg- und Skilift Hochsöll GmbH & Co.KG (hereinafter the “Company”) and its customers (hereinafter referred to as “you”, “yourself”, etc.), the following General Terms and Conditions are agreed in respect of access to the pistes.
Validity, changes to terms and conditions
The following General Terms and Conditions (hereinafter “GTC”) form an integral part of the contract concluded with the company for access to the pistes. Any deviating terms and conditions shall only apply following prior written confirmation. The latest version of the GTC shall also apply to all subsequent transactions, without this having to be expressly mentioned or agreed (once more) at the time of their conclusion. The Company reserves the right to amend these GTC. The amended GTC shall come into force as soon as they have been published on the website (https://www.skiwelt.at/soell) or made available in any other way; they shall apply to all legal transactions concluded after the GTC come into force. You may only assign claims arising from legal transactions concluded with the Company with the express consent of the Company; the resale, transfer, etc. of purchased tickets to third parties is expressly forbidden.
Employees are not authorised to make any declarations that deviate from these GTC or from any other declarations, agreements, etc.
Piste operation and times of use
The operating hours of the ski area run daily from 8.00 a.m. to 5.00 p.m. Outside of these operating hours (i.e. from 5.00 p.m. to 8.00 a.m.) all pistes are closed and may not be used, accessed, skied upon, etc., unless otherwise stipulated in these GTC. No safety procedures (e.g. controls, markings, protection, etc.) are undertaken outside operating hours. The Company would draw your attention to the fact that, outside operating hours, the necessary piste-grooming measures are carried out using snow groomers; grooming with the aid of winches or blasting operations in particular pose major risks (see below under “Rules of conduct for piste access”).
Guidance system for piste users
A guidance system has been introduced to facilitate access to the pistes; all rules must be observed at all times. There are two ascent routes in total that may be used on the respective piste edges:
Route 1) Near the valley station towards the Hexenwasser mountain station
(family descent/night-time toboggan run Route 40 blue)
Route 2) Near the valley station towards the Hexenwasser mountain station & the Keat Almen
(valley descent, Route 40a black & further Keat run Route 43 black)
In the area of Route 1), access to or use of the pistes for ascent/descent purposes during operating hours is permitted on the following piste sections:
Ascent: On Piste 40 on the right-hand piste edge
Descent: On Pistes 40 and 40a
In the area of Route 2), access to or use of the pistes for ascent/descent purposes during operating hours is permitted on the following piste sections:
Ascent: On Pistes 40a and 43 on the respective piste edge
Descent: On Pistes 43, 45, 40 and 40a
In addition, as an exception to the operating times given above under “Piste operation and times of use”, the start time for access to the pistes for Route 1 and Route 2 is permitted between 7.00 a.m. and 11.00 a.m.
During regular night operation (Wednesday to Saturday), the start time for Route 1 is permitted between 5.30 p.m. and 6.30 p.m. and between 6.30 p.m. and 8.30 p.m. for Route 2.
Descents on Route 1 and Route 2 during regular night skiing operation from Wednesday to Saturday is permitted up to 10.00 p.m. at the latest, after which the piste is absolutely closed to all users.
The Company reserves the right to deny access to the above-mentioned piste sections (in whole or in part) should this be necessary as a consequence of e.g. weather conditions, lack of snow, operational necessities, events, sources of risk, piste grooming, etc. Access to and use of closed areas is expressly forbidden in such cases.
Rules of conduct for piste users
When using the pistes you are obliged to behave with particular care and attention; when doing so, you must (under your own responsibility) take particular account of the number of piste users, the local conditions, weather, Alpine hazards, your physical abilities, etc. and behave in such a way as to avoid endangering other piste users; greater attention is particularly required when ascending, as the pistes are primarily used for descents.
In order as far as possible to avoid dangers and conflict situations, you must also – in addition to the general FIS rules of conduct – in particular observe the following recommendations of the Austrian Curatorship for Alpine Safety:
• Observe warnings and local regulations.
• Respect the closure or part-closure of a piste.
• The use of piste maintenance equipment – especially winches – or avalanche blasting, etc. can pose risks to life and limb; pistes may therefore be closed for safety reasons for the duration of the work.
• Only ascend at the edge of the piste in single file.
• Only cross the piste when visibility is clear, ensuring sufficient distance between each person.
• Only ski at the edges of freshly groomed pistes, as trails that have frozen overnight may severely reduce piste quality.
• Where evening piste ascents and descents are permitted you must leave by 10.00 p.m. at the latest.
• Make yourself visible and use a headlamp, reflective clothing, etc. in darkness or poor visibility.
• Only use those pistes to which access is permitted.
• Do not take dogs onto the slopes.
• Use designated parking areas and pay any parking fees.
Please note that necessary grooming, transport and other work is carried out outside of the operating hours of the ski area, with the necessary equipment (snow groomers, snowmobiles, skidoos, etc.) used at these times; these devices pose a high risk e.g. in the event of a collision! Preparation may also require the assistance of winches; a collision with the steel cables used, which are often scarcely visible as they cross the piste, may be life-threatening. When approaching any piste equipment, stop directly at the edge of the piste and in particular do not ski or snowboard (directly) behind the equipment as its stopping distance is only 50 cm!
Piste access ticket
The use of areas where piste access is allowed is only permitted following the (prior) purchase of an appropriate piste access ticket, as well as being permitted to holders of currently valid ski passes or season tickets (day/night) for the SkiWelt Wilder Kaiser Brixental.
Piste access tickets can be purchased from the ticket offices at the Söll valley station during opening hours and 24/7 from the ticket machine at the “P2” car park. The ticket is only valid on the day of purchase unless it is a piste access season ticket. Access to the pistes is not permitted in the ski area unless the user has purchased or is in possession of a ticket.
Refund of piste access tickets
No subsequent exchange, extension or postponement of the validity period of purchased piste access tickets is possible. No (pro rata) refund may be claimed for piste access tickets purchased prior to a sports accident or in the event of illness. Lost piste access tickets will not be replaced. No extension or refund of piste access tickets may be claimed in the event of external influences such as bad weather, unforeseen departure, interruption of operations, closure of pistes, weather-related closure of pistes in the event of force majeure (in particular storm or avalanche risks), etc.
Valid tickets (piste access tickets or other tickets valid on that day) must be carried at all times, presented for inspection and handed over if required; your data carrier may be blocked in the event of refusal. If, upon inspection, you are found to be without a valid ticket, you must purchase a ticket from the inspector at a price of EUR 20.00; you may then continue with your piste tour (subject to these GTC). Tickets will be confiscated without replacement in the event of misuse.
Conditions of carriage and piste rules
The GTC, conditions of carriage, tariff regulations and laws posted in the respective lift installations shall also form part of the contract concluded between yourself and the Company. You are obliged to comply with the posted conditions of carriage, laws and the piste rules/FIS rules and in all cases to observe the closures and instructions issued by the piste service personnel. Tickets will be confiscated without compensation in the event of any violation of these conditions or regulations.
Liability for ordinary negligence is excluded to the extent permitted by law. The Company is only responsible or liable for ensuring the safety of the pistes (e.g. controls, markings, safety measures, closures, blasting, etc.) during the operating hours of the ski area (i.e. daily from 8.00 a.m. to 5.00 p.m.). All pistes are re-designated as ski routes from 4.30 p.m. onwards, i.e. there will be no piste protection measures (such as control, grooming, general protection, etc.) for these areas, but simply marking and protection against avalanche risks. You are responsible for your own safety in off-piste areas, which you enter entirely at your own risk. No safety measures are taken in off-piste areas: any exceptional measures introduced are voluntary and will not constitute any future obligation on the part of the Company.
Piste rescue service
During cable car opening hours the Company provides a rescue service for persons who are injured or have suffered an accident. If you make use of this service you undertake to reimburse the costs payable for the expenses incurred.
Should one or more of the provisions of these GTC be or become legally invalid or unenforceable, whether in whole or in part, this shall not affect the legal validity of any other provision. The contracting parties shall replace the legally ineffective or unenforceable provision with an alternative that comes as close as possible in terms of content and purpose to the legally ineffective or unenforceable provision.
TARIFF GUIDELINES Summer
The following companies: Bergbahn Brixen AG, Bergbahnen Wilder Kaiser GmbH, Astbergbahn KG,, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten – Itter – Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH together form the SkiWelt Wilder Kaiser – Brixental in winter and, in summer, jointly present the “Wilder Kaiser – Brixental summer cable cars and lifts” offer. These companies are hereinafter jointly referred to as “SkiWelt”.
2. Prices, payment, tickets, use
2.1. The Mountain Experience Cards and Kitzbühel Alps Summer Card for children and young people are only issued upon presentation of valid photo identification.
2.2. Invalidity: upon presentation of appropriate ID for a registered 70% or more disability, you can purchase a Mountain Experience Card (SkiWelt) at the youth tariff (normal tariff). Children and young people who are registered 70% disabled or more receive free tickets. There are no reductions for the Kitzbühel Alps Summer Card.
2.3. Tariffs that have already been discounted cannot be combined with other promotions; no further discounts will be available.
2.4. Group rates apply for 20 persons and up, with one ticket free per 20 paying customers.
2.5. In addition to cash payments, cash cards (MAESTRO) and credit cards (VISA + MASTERCARD) are accepted at the cash desks.
2.6. All Mountain Experience Cards and Kitzbühel Alps Summer Cards are issued on a contactless data carrier (KeyCard). A €2.00 deposit is added to all tariffs for the reusable KeyCard: this deposit will be refunded if the card is returned undamaged to the cash desks or the machines available for this purpose.
2.7. All ticket holders are obliged to keep their tickets safe to prevent third parties making improper use of them.
2.8. All instructions given by employees of the SkiWelt Wilder Kaiser – Brixental or by the mountain rescue teams with the aim of preventing danger must be followed without question.
2.9. Tickets are valid on consecutive days.
2.10. In the interests of the comfort and safety of both passengers and animals, all dogs in the lift facilities and stations must be kept on a leash and muzzled.
3. Conclusion of contract, misuse, loss and exchanges
3.1. The transportation contract is concluded solely under the conditions of these tariff guidelines. No other conditions will be accepted.
3.2. The year-round season ticket consists of one reduced-rate summer ticket and one reduced-rate winter season ticket, issued separately. These summer tariff guidelines apply for the duration of validity of the summer ticket. (The winter tariff guidelines will apply for the duration of validity of the winter season ticket: www.skiwelt.at/tariff-guidelines).
3.3. The individual services to which the purchased tickets offer access are provided by legally separate companies. The company selling the ticket acts solely as the agent (for ticket sales) for the other companies. The company is therefore solely obliged to provide such individual services within its own area and assume liability for the consequences of any accidents that may occur within such area; claims under the contract can therefore only be made against the company in whose area such accidents occur.
3.4. Tickets must be shown for inspection when requested.
3.5. The owner of the ticket is photographed when passing through the turnstile for inspection purposes. Such images are not disclosed to third parties and are deleted after the card expires.
3.6. The relevant conditions of transport are placed on display and all legal provisions must be observed.
3.7. Stoppages and instructions issued by the lift personnel to ensure the safety and order of operations must be obeyed.
3.8. In the event of a breach of these conditions of transport, transportation will be refused occurs if this poses a risk to the safety of the company, other guests, employees, etc.
3.9. Any improper use will result in the immediate confiscation of the ticket and the application of a penalty charge (at least two times the daily ticket rate at the normal tariff). We reserve the right to press criminal charges.
3.10. It is not possible to transfer tickets to other persons, nor to extend or postpone the validity period.
3.11. Lost day tickets, multiple-day tickets and season tickets will be replaced on payment of a processing fee of €15.00 (plus card deposit) if purchase can be proven; the original proof of purchase must be presented for this purpose.
3.12. Any ticket malfunction must be immediately reported to the nearest cash desk. No later complaints about functioning or charging will be considered.
3.13. If tickets and/or season tickets are forgotten and not carried on the holder, an appropriate day ticket for SkiWelt Wilder Kaiser – Brixental must be purchased: the cost is not refundable. Where this is justified (corrections, special transactions, etc.), an adjustment/processing fee of €15.00 will be charged.
3.14. Once used, tickets cannot be exchanged at a later date.
4.1. With the exception of sports accidents (see 4.5 below), no reimbursement nor any extension of the validity of tickets will be possible if external circumstances arise that are outside of the operator’s control and that, despite all efforts, the operator cannot prevent; examples include “force majeure”, bad weather, mudslides, officially ordered stoppages or closures, epidemics, pandemics, unforeseen departures, interruptions to operations, stoppages of (individual or all) lift systems, premature termination of operations, etc., regardless of the duration of such circumstances.
4.2. Special Covid-19 reimbursement rule
The current Covid-19 measures and regulations can always be viewed at www.skiwelt.at/safeonthemountain.
A partial refund of a SkiWelt summer season ticket is only possible if fewer than 90 days of operation were possible in SkiWelt and all lifts have had to be closed. Weather on operating days is not relevant for crediting purposes. In the event of a further premature closure of operations, the sum of € 25.00 per day of use will be deducted from the purchase price of the SkiWelt season ticket until no residual value is left. Season tickets issued by associations are governed by the separately defined regulations of the respective ticket associations.
4.3. The start and end dates announced for each season are not “fixed dates” and will depend on various factors. Even if the season begins late or ends early, therefore, no reimbursement nor any extension of the validity of tickets will be possible.
4.4. No refunds are possible owing to any restriction placed on operations.
4.5. Refunds are only possible following sports accidents (not, however, in the event of illness) for Mountain Experience Cards with a validity of 3 days or more on presentation of a medical certificate issued by a local doctor in one of the SkiWelt locations or the surrounding area, or from a hospital. Such certificate must be presented within 2 days of the injury; no later claims will be considered. Every started day will be charged against the pro-rata ticket price (with the exception of day tickets).
4.6. Only the injured person’s ticket can be reimbursed; no reimbursement can be made for accompanying persons.
4.7. Transport by bus and/or other road transport to or from the lifts or sports facilities is not part of the transport contract and will therefore not be covered by the Mountain Experience Card: such transport will be under the conditions of the respective carrier.
4.8. The separately defined regulations of the respective ticket associations will apply to all cards issued by such associations (e.g. Kitzbühel Alps Summer Card).
5.1. In the event of sports accidents, an exact accident report must be made to the emergency services (mountain rescue or control centre for Tyrol) by mobile phone, either to the nearest lift facility or to the designated reporting point.
5.2. The phone numbers of the emergency services can be found in the SkiWelt information folders and at www.skiwelt.at/helpline or obtained from the lift staff.
5.3. A charge is payable for the intervention of the emergency services: a charge for rescue services (not included in the ticket price) is also payable to the provider of rescue and transport services following accidents.
6. Data protection
6.1. All data protection information can be found at www.skiwelt.at/data-protection
7.1. A range of information and applications can be viewed and downloaded from our website.
7.2. We may discontinue the operation of our website in whole or in part at any time. We furthermore cannot guarantee the uninterrupted availability of our website.
7.3. Some pages on our website may be password-protected. In the interests of commercial security, access to these pages may in certain cases only be possible if you have previously registered. Registration is not however a legal requirement
8. Third party websites (hyperlinks)
8.1. Our websites may contain hyperlinks to third party websites.
8.2. We accept no liability for the content of such websites as we have not provided such content.
By purchasing a ticket, customers automatically accept all of the above SkiWelt guidelines.
Valid as of 06.2023
General terms and conditions for the online shops
1.1. The following companies: Bergbahn Brixen AG, Bergbahnen Wilder Kaiser GmbH, Astbergbahn KG, Bergbahnen Hohe Salve GmbH & Co KG Hopfgarten – Itter – Kelchsau, Bergbahn Scheffau GmbH & Co KG, Berg- und Skilift Hochsöll GmbH & Co KG and Bergbahnen Westendorf GmbH together form the “SkiWelt Wilder Kaiser – Brixental” in winter and, in summer, jointly present the “Wilder Kaiser – Brixental summer cable cars and lifts” offer. These companies are hereinafter jointly referred to as “SkiWelt”.
1.2. The following sales offers are available:
a) Tickets (ski passes or cable car and lift tickets): these can only be purchased online by entering a specific period that must always be selected in advance by the customer when purchasing online via the SkiWelt ticket shop.
b) Vouchers with no time limit: e.g. vouchers, cable car adventure offers with a defined value. To be purchased via the SkiWelt voucher shop.
c) Vouchers with a time limit: e.g. events with a specific date and time and a limited period of use. To be purchased via the SkiWelt voucher shop.
d) Products: tangible products such as key rings or tube scarves. To be purchased via the SkiWelt voucher shop.
2. Conditions of purchase
2.1. The contract is concluded with SkiWelt Wilder Kaiser – Brixental Marketing GmbH.
2.2. Tickets/vouchers/products may be ordered by persons aged 18 years and over.
2.3. The orders (tickets/vouchers/products) remain the property of SkiWelt until they have been paid for in full and are only valid after the full purchase price has been received. SkiWelt also reserves the right to block the validity of the tickets/vouchers in the context of automated processing.
2.4. All prices for cable cars and lift services, whether tickets or vouchers, include 10% VAT. Vouchers are only activated once they are redeemed, with the corresponding amount is then taxed at 10%. Product prices include 20% sales tax.
2.5. Only individual tariffs are offered in the online shop. Special offers and group rates are not available from the online shop: they are only available in person, with appropriate proof of entitlement, at the ticket offices of the valley stations of the access-level cable cars and lifts. The SkiWelt access cable cars are the Cable Car Brixen Liftweg1 6364 Brixen im Thale, Cable Car Ellmau, Weissachgraben 5 6352 Ellmau, Cable Car Going Marchstrasse 53 6353 Going, Cable Car Hopfgarten Meierhofgasse 29 6361 Hopfgarten, Cable Car Itter Alte Bundesstrasse 1 6355 Itter, Cable Car Scheffau Schwarzach 2, 6355 Scheffau, Cable Car Söll Stampfanger no. 21 6306 Söll, and Cable Car Westendorf Bergliftstrasse 18 6363 Westendorf.
2.6. Purchased or ordered tickets/vouchers are to be used in the form of the services offered by SkiWelt and cannot be redeemed for cash.
2.7. The content and scope of services are delineated by the services listed on the vouchers. Additional and extraordinary services will be listed separately on the voucher insofar as the purchaser is entitled to these.
2.8. Vouchers can only be redeemed at the ticket offices of the valley stations of the access-level cable cars (see point 2.5.).
2.9. The data provided is processed automatically. Purchasers are obliged to submit full and correct data when ordering. Should such data prove incorrect, incomplete or unclear, the purchaser will be liable for all costs, damage and prejudices arising therefrom. We reserve the right to press criminal charges.
3.1. Validity according to type
a) Tickets: tickets are valid for the booked period and must be redeemed during this period. In the case of paid tickets that could not be redeemed at the time of booking, the customer will retain the monetary value. In this case the customer must exchange the unredeemed ticket at one of the specified SkiWelt cable car ticket offices, with any surcharge payable directly to the office. No redemption for cash is possible.
b) Vouchers with no time limit are valid for three years from the date of purchase and must be redeemed during this period. Should seasonal price adjustments occur during this period, the difference is to be paid on the valid package price if the scope of services changes in type and quality. The difference is payable at the access-level cable cars mentioned at point 2.5.
c) Vouchers with a time limit must be redeemed within the specified period. If the voucher cannot be redeemed within the specified period, the value of the voucher will be retained for three years from the date of purchase and can be credited towards other SkiWelt tickets or SkiWelt products at the ticket offices mentioned at point 2.5.
3.2. Unused days will not be reimbursed, replaced or credited once a ticket has first been used, i.e. when the holder first passes through a turnstile with the ticket then activated. In the event of accident, please see the SkiWelt tariff guidelines.
4. Order costs, delivery conditions
4.1. Tickets/vouchers/products may be paid for by direct debit or by credit card (Visa, Mastercard).
4.2. Vouchers can be downloaded and printed out directly after purchase and will also be sent to your mailbox via e-mail (delivery method: “Download and immediate delivery via e-mail”). No order charge is made.
4.3. Tickets can be uploaded directly onto an existing KeyCard (order type: “Top up KeyCard”). No order charge is made. Tickets can be used one hour after ordering.
4.4. Tickets can also be sent by post. Postal delivery times must be taken into account (approx. 3-5 working days in Germany, 8-10 working days abroad).
4.5. No liability is accepted for late postal deliveries.
5. Revocation, returns, repayment, residual value
a) Tickets: purchased tickets may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not been used or activated: a declaration of revocation is sufficient. Keep your ticket if for whatever reason you do not wish to use it during the booked period but rather at a later date: our service team at the SkiWelt ticket office of your choice will perform this service for you on the spot.
b) Vouchers with no time limit: vouchers may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not yet been partially or fully redeemed or cancelled: a declaration of revocation is sufficient.
c) Vouchers with a time limit: vouchers may be revoked without cause within 14 calendar days from the date of conclusion of the contract, provided they have not yet been redeemed or cancelled: a declaration of revocation is sufficient.
d) Products: the withdrawal period is 14 calendar days starting on the day upon which the last goods were received: a declaration of revocation is sufficient.
5.2. Revocation is only possible under the above conditions (point 5.1.) and only at the purchaser’s express request to SkiWelt. A registered letter must be sent to the SkiWelt Marketing Office for this purpose.
a) Tickets: the value of the deposit on the KeyCard is non-refundable, as the card remains in the purchaser’s possession. Existing KeyCards may be used for additional top-ups.
b) Vouchers with no time limit: vouchers are sent via the “Download and immediate delivery via e-mail” method and do not need to be returned.
c) Vouchers with a time limit: vouchers are sent via the “Download and immediate delivery via e-mail” method and do not need to be returned.
d) Products: goods must be returned immediately, and no later than 14 calendar days from the date of submitting the declaration of withdrawal, to SkiWelt Wilder Kaiser – Brixental Marketing GmbH, Dorf 84, 6306 Söll, Austria.
a) Tickets: the monetary amount of refunds will be credited to the customer account of the ticket shop.
b) Vouchers with no time limit: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed.
c) Vouchers with a time limit: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed.
d) Products: for all repayments, the same means of payment will be used as that used for the original transaction, unless a different method has been expressly agreed. Postage costs for the “Postal delivery” method are non-refundable.
5.5. In the event of a chargeback of the monetary amount to a credit card or bank account, SkiWelt will, without exception, make a proportionate charge of 5% per ticket transaction and product booking for the costs of technical transactions, service fees and processing. This sum will be charged/deducted in the course of the reimbursement.
5.6. If the value redeemed for a voucher is less than the value of the voucher, the remaining value will remain on the voucher.
6. Security guarantee & data protection
6.1. Your security has top priority! Data such as credit card numbers, bank codes, account numbers, or names and addresses are therefore transmitted via a protected SSL line. This prevents any unauthorised persons from reading the data that you enter while these are being sent over the internet. In order to ensure security in the ticket/voucher shop, we use a number of additional security measures that meet the current security standards for cashless payment transactions.
6.2. All data are processed in accordance with the General Data Protection Regulation (GDPR). All information on data protection can be found at www.skiwelt.at/dataprotection.
6.3. All data will be processed by ourselves with the assistance of automated systems. You will only receive advertising information from the shop operator in this regard unless you expressly object to this immediately or at the latest within a period of fourteen days after the shop operator has notified you of this. No personal or person-related data will be disclosed to third parties unless these are required for processing (postal delivery).
The SkiWelt tariff guidelines will also apply: www.skiwelt.at/tariffguidelines
For all information on data protection: www.skiwelt.at/dataprotection
Valid as of September 2022
Information in accordance with § 12 DSG 2018 (Austrian Data Protection Law) with regard to "Photo Compare".
Information based on GDPR Art.12, 2018 on "Photocompare" & Video Surveillance
Video recording and photography are both covered based on GDPR Art. 12, 2018. Accordingly, recording an image is permissible, inter alia, if the data subject has consented to the image capture or if in individual cases a predominant interest of the processor exists and proportionality is respected. A legitimate interest may be: the protection of persons or property (video surveillance of real estate) or places (video surveillance in the public domain) which is not aimed at the identification of uninvolved persons.
For information purposes for our visitors as well as for promotional purposes for the ski area, photography and filmmaking are carried out at SkiWelt throughout the season.